Krishi Mantra

Contact & Support

How to reach the Krishi Mantra team

1. We Are Here to Help

Whether you are a farmer with a question, a buyer with an order issue, or someone who needs help with your account, the Krishi Mantra team is ready to help. Support is free, and available in Nepali and English.

2. Contact Details

3. What We Can Help With

• Account help: registration, login problems, updating your details, and deleting your account.
• Farming problems: questions about a crop or animal problem you submitted, or a reply you have not yet received.
• Free consultation: soil and water quality guidance, animal care, and agriculture and farming advice.
• Learning content: courses that will not open, content errors, or topics you would like us to add.
• Marketplace orders: order status, cancellations, delivery problems, returns, replacements and refunds.
• Sellers: creating or editing listings, handling orders, and reporting problem buyers.
• Reports: unsafe or misleading listings, abusive messages, fake accounts or suspected fraud.
• Privacy requests: access to your data, correction, or deletion.
• Feedback and suggestions to improve the App.

4. How to Contact Us for the Fastest Help

Please include as much of the following as you can:

• Your name and registered mobile number (never your password).
• A short description of the problem and when it happened.
• For order problems: the order number, product name and the Seller’s name.
• Photos or screenshots if possible. For product problems, clear photos or a video of the product and packaging.
• The type and model of your phone, if the App is not working properly.

5. Our Response Times

These are targets, not guarantees. Complex cases may take longer, and we will tell you what is happening.

6. Marketplace Help

Cancelling an order

Open My Orders, choose the order and tap Cancel Order before the Seller dispatches it. If the order is already dispatched, contact the Seller or us immediately. Because payment is Cash on Delivery, nothing is charged before delivery.

Problem with a delivered product

• Report it within 24 hours (fresh or perishable products) or 3 days (seeds, grains, tools and other non-perishable products).
• Send clear photos or a video of the product and packaging, with your order number.
• We review the claim and help the Seller and Buyer agree on a replacement or a refund. Refunds are settled directly between Buyer and Seller, as Krishi Mantra does not process or hold any money.

Reporting a listing or a user

Use the Report option in the App, or email us with the listing or user name and what is wrong. We review reports and may remove content, warn or suspend accounts.

7. Farming Emergencies

Important: Krishi Mantra consultation is general guidance and is not an emergency service. For a seriously sick animal, poisoning, or any health emergency, contact a local veterinarian, health post, or emergency service immediately. Do not wait for a reply from the App.

8. Stay Safe: Protect Your Account

• Krishi Mantra will never ask for your password by phone, message or email.
• We will never ask for money, bank details or payment information. The App has no online payment. Orders are paid only in cash on delivery.
• If someone claiming to be from Krishi Mantra asks for any of the above, do not respond and report it to support@krishimantra.app.
• Do not share one-time codes or your password with anyone, including other users.

9. If You Are Not Satisfied

• Contact support with the details of your problem, as above.
• Escalate: if you are not happy with the reply, write to support@krishimantra.app with the subject “Escalation” and the earlier reference or date. A senior team member will review it.
• Further options: if the issue is still not resolved, you may approach the relevant consumer or government authority in Nepal.

10. Related Policies

• Terms and Conditions: the rules for using the App and the Marketplace.
• Privacy Policy: what information we collect and how we protect it, including our cancellation, refund, delete account and support policies.
• Delete Account Policy: how to delete your account and data.

Thank you for being part of Krishi Mantra.