Krishi Mantra

Privacy Policy

How Krishi Mantra collects, uses, protects and deletes your information

1. Introduction

Krishi Mantra (“we”, “us”, “our”), based in Chitwan, Nepal, respects your privacy. This Privacy Policy explains what personal information the Krishi Mantra mobile application (the “App”) collects, why we collect it, how we use, store, protect and delete it, and the choices and rights you have. It applies to everyone who uses the App, including farmers, buyers and sellers.

By creating an account and using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App. This policy should be read with our Terms and Conditions.

In short: we ask only for your mobile number, name and password to create an account. We never ask for payment details, because the App has no online payments and supports Cash on Delivery only. We do not sell your information and do not share it with advertisers or third-party providers for their own use. We store your data securely, and when you delete your account we delete your information.

2. Summary of Data Practices

We do not collect: payment card, bank account or mobile-wallet details; your contacts, SMS or call logs; your precise location in the background; advertising identifiers; or biometric data.

3. Information We Collect

3.1 Information you give us

• Account information: mobile number, name and password.
• Profile information (optional): for example your village or municipality, farm type and crops, if you choose to add them.
• Farming problem submissions and consultation requests: photos, voice recordings and text about crops, soil, water, animals or farming, plus any details you add.
• Marketplace information (Buyers): delivery address, contact number, order details and order history.
• Marketplace information (Sellers): product listings (photos, descriptions, quantity, price), farm or pickup location and order history.
• Support communications: messages, photos or other information you send us when you ask for help or report a problem.

3.2 Information collected through your use of the App

• Location: only if you allow it, to show local weather and alerts, nearby sellers, and delivery estimates. We do not track your location in the background.
• Technical information: basic details such as app version, device model, operating system version, language setting, and error or crash logs, used only to operate and improve the App.
• Usage information: which features and courses you open, in a limited form, so we can improve the learning content. We do not build advertising profiles.

3.3 Information we do NOT ask for

• Bank account, payment card, mobile wallet or any other payment information.
• Citizenship or identity documents.
• Access to your contacts, call history or text messages.

4. App Permissions

The App asks for a permission only when you use the feature that needs it. You can refuse or withdraw any permission in your phone settings, and the rest of the App will keep working.

5. How We Use Your Information

• To create and secure your account and let you log in.
• To deliver learning content and farming tips in your chosen language.
• To review the problems you submit, reply to you and send notifications.
• To provide free consultation on soil and water quality, animals, agriculture and farming.
• To show weather, alerts and nearby marketplace information.
• To operate the Marketplace: create listings, place and track Cash on Delivery orders, enable contact between Buyer and Seller, and handle cancellations, returns and disputes.
• To provide customer support and respond to your requests.
• To keep the App secure, prevent fraud and abuse, enforce our Terms and moderate content.
• To maintain, fix and improve the App, using only aggregated or non-identifying information wherever possible.
• To comply with legal obligations in Nepal.

We do not use your information for advertising, we do not sell it, and we do not make automated decisions that have legal or similarly significant effects on you.

6. When Information Is Shared

We do not sell, rent or trade your personal information. We do not share it with advertisers, data brokers or third-party providers for their own marketing or other use. Information is disclosed only in the limited situations below.

6.1 With the other party to your order

To complete a Marketplace order, a Buyer’s name, mobile number and delivery address are shown to the Seller (and to the person delivering the order, if the Seller uses one). A Seller’s name, village or pickup location and listings are visible to Buyers. This sharing is part of the service you request when you place or accept an order.

6.2 With infrastructure and service tools that work for us

• Secure hosting: our App data is stored on secure servers operated by a hosting provider that processes it only on our behalf and under our instructions, and may not use it for any other purpose.
• Weather service: to show a forecast, approximate location coordinates (not your name, number or other personal information) are sent to a weather data service.

6.3 For legal reasons

We may disclose the minimum necessary information if required by law, court order or a lawful request from a competent authority in Nepal, or to protect the safety of people or to investigate fraud or serious violations.

6.4 With your consent

We will share information in any other way only if you clearly ask or agree to it.

7. Data Security

We take reasonable technical and organisational steps to keep your information safe, including:

• Encrypting data sent between the App and our servers (HTTPS/TLS).
• Storing passwords in protected form, so they are not readable by us or anyone else.
• Protecting stored data with access controls, so only authorised team members who need it for support and operation can access it.
• Limiting what we collect and keeping it only as long as needed.
• Monitoring for suspicious activity and fixing security issues promptly.

No system is completely secure. If a security incident affects your personal information, we will take steps to contain it and notify affected users and the relevant authorities as required by law. Please protect your own account by keeping your password private and by contacting us at support@krishimantra.app if you suspect misuse.

8. Data Retention

• While your account is active: we keep your account, orders, submissions and messages so the App can work for you.
• Support records: kept while needed to resolve your request and any follow-up or dispute.
• After you delete your account: we delete your personal information within 72 hours, as explained in Section 10.
• Backups: deleted data is removed from routine backups on the normal backup cycle, within 30 days.
• Legal requirements: if the law requires us to keep a limited record, we keep only what is required, remove your personal identifiers where possible, and delete it when the requirement ends.

9. Your Rights and Choices

You can:

• Access the information we hold about you.
• Correct inaccurate information, mostly through your profile in the App.
• Delete your account and personal data at any time (Section 10).
• Withdraw permissions such as camera, microphone, photos, location and notifications in your phone settings.
• Request a copy of your data, such as your order history, by writing to support@krishimantra.app.
• Object to or ask us to restrict certain uses of your information.
• Make a complaint to us, and if you are not satisfied, to the competent authority in Nepal.

To use these rights, email support@krishimantra.app or call +977-9865020935. We may need to confirm that the request really comes from you. We will reply within 7 days and complete valid requests within 30 days.

10. Delete Account Policy

You are in control of your data. You can delete your account and your information whenever you wish, with no fee and no reason required.

10.1 How to delete your account

Option A – Inside the App

• Open the App and log in.
• Go to Settings → Delete Account.
• Read the information shown and confirm the deletion.

Option B – By request (if you cannot open the App)

Email support@krishimantra.app or call +977-9865020935 with the subject “Delete my account”, giving your registered name and mobile number. We will confirm that the request is yours (we will never ask for your password) and then delete the account. The same details are published on our Delete Account page.

10.2 What happens when you delete your account

• Your name, mobile number, password, profile, delivery addresses, location data, photos, audio recordings, text submissions, consultation requests, messages, product listings and preferences are permanently deleted from our systems within 72 hours.
• You will be logged out on all devices and cannot recover the account or its content.
• Deletion cannot be undone. You may register again later with a new account.

10.3 Before you delete

• Complete or cancel any pending orders. Sellers should fulfil or cancel open orders and remove listings.
• Save anything you want to keep, as it will be deleted.

10.4 Limited exceptions

• Information that a Seller or Buyer already received to complete an order (for example a delivery address) is outside our systems, and we cannot delete copies they hold.
• If the law requires us to keep a limited record, we keep only what is required, with personal identifiers removed where possible, and delete it afterwards.

If you only want some information removed (for example photos, recordings or location data) without closing your account, contact us and we will delete it.

11. Order Cancellation Policy

• A Buyer can cancel an order before the Seller dispatches it, using the cancel option in “My Orders” or by contacting support.
• Because payment is Cash on Delivery, no money is paid in advance, so there is nothing to refund on a cancellation before delivery.
• After dispatch, cancellation may not be possible. The Buyer should contact the Seller or support immediately.
• A Seller may cancel only for a genuine reason (product unavailable, location unreachable, or events beyond control). The Buyer is told in the App.
• Repeated cancellations or refusals of delivery without a valid reason may lead to restrictions on an account.

12. Return and Refund Policy

• Krishi Mantra does not process payments and does not hold any money. Any refund is settled directly between Buyer and Seller, with our help where needed.
• Eligible reasons: damaged, spoiled, contaminated or expired products; wrong product or quantity; product materially different from the listing.
• Report within: 24 hours of delivery for fresh or perishable products, and 3 days for non-perishable products such as seeds, grains and tools.
• Provide: clear photos or video of the product and packaging.
• Outcome: if the claim is valid, the Seller replaces the product or refunds the amount paid in cash (or by another method both agree). Our team may step in if the Seller does not respond.
• Not eligible: damage after delivery caused by handling or storage, used or consumed products (unless there is a quality or safety issue), and late claims without a valid reason.

13. Customer Support Policy

• You can reach support in English or Nepali by email at support@krishimantra.app, by phone at +977-9865020935, or through the support option in the App.
• We aim to acknowledge messages within 2 working days and resolve most issues within 7 days. Complex cases may take longer, and we will keep you informed.
• Support is free of charge.
• We will never ask for your password or any payment details.
• See our Contact & Support page for full details, support hours and how to escalate a complaint.

14. Free Platform Statement

Krishi Mantra has no subscription, no premium plan and no charge for learning content, farmer consultation, problem support or the Marketplace. The App has no in-app purchases or online payment, and we will not charge for knowledge content. For that reason we have no reason to collect any payment information.

15. Children’s Privacy

The App is intended for adults. You must be at least 18 years old to create an account or to buy or sell. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it promptly.

16. Cookies, Device Storage and Tracking

• The App stores a small amount of data on your phone, such as your login session and language preference, so that it works smoothly.
• We do not use advertising trackers, cross-app tracking, or behavioural profiling for advertising.
• We do not show third-party ads in the App.

17. Where Your Data Is Stored

Your information is stored on secure servers. If any servers are located outside Nepal, we apply the same protections described in this policy and keep access limited to what is needed to run the service.

18. Language

This policy is written in English and may also be provided in Nepali. If there is any difference in meaning, the English version prevails. If you need help understanding it, contact us and we will explain.

19. Changes to This Policy

We may update this policy from time to time. If we make an important change, we will tell you through an in-App notice or notification before it takes effect and change the effective date above. Please review this policy from time to time.

20. Contact Us

For any privacy question, request or complaint: